A Family Journey Florence Heart Diamond Platinum Necklace
All deliveries are free of charge and our expert courier service will ensure your jewellery reaches you as quickly as possible. We aim to deliver UK orders within 1 - 3 working days and international orders within 2 - 5 working days.
Please note that the delivery timelines may be slightly longer if a piece needs to be resized.
Complimentary Deliveries
All our deliveries are free of charge and our expert courier service will ensure your jewellery reaches you as quickly as possible. We aim to deliver UK orders within 1 - 3 working days and international orders within 3 - 5 working days.
Please be aware that all deliveries need to be signed for, and photographic identification is required. If you are not present at the time of delivery, our courier company will leave a calling card and you will be able to reschedule your delivery for a more convenient time.
Alternative Delivery Address
You might prefer us to deliver to your place of work or to a relative’s home. This is no problem, but we may contact you in advance for extra security to ensure your package arrives safely.
Delivery times
For deliveries within the UK, we aim to arrive 24 hours after dispatch during the working week. Please allow extra time on weekends, Bank Holidays and during our busy Christmas and Easter periods.
Further Information
Customer protection is important to us, therefore orders may be subject to security checks. This may cause a slight delay in the processing of some orders. We may need to contact you to carry out security checks - if we are unable to reach you using the contact details provided it will delay the dispatch of your order.
We are happy to arrange
EUROPE:
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Italy, Jersey, Lativia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland
NORTH AMERICA AND FAR EAST:
USA, Canada, Hong Kong, Japan, Malaysia, Singapore, Thailand
REST OF THE WORLD:
Australia, Bahrain, India, New Zealand, Qatar, Saudi Arabia, UAE
Other destinations may be available on request, please contact us on +44 (0)20 7493 3240 or onlineteam@boodles.com for more information.
All prices on our website and our brochures are displayed in pounds sterling (£) and include value added tax (VAT) at the current applicable rate. Please note that your payment card will also be debited in pounds sterling.
Should you enter a valid delivery address outside the European Union, we will display the item price excluding VAT and this price will be finalised before the transaction.
As soon as we have confirmation that your piece of jewellery has been collected we will get in touch with you to advise an estimated delivery date. Please note that any delivery times given can only be approximate and will depend on availability of courier services and customs clearance at the point of import.
Our items are sold on the basis that we do not pay any import taxes or duties payable on any Products. Recipients outside the EU who may have to pay import duty or other taxes will be separately liable for these duties and taxes. Boodles cannot be held responsible for any such charges. Please familiarise yourself with any local charges applicable to you before placing your order.
For details of our returns policy please refer to our Terms and Conditions.
We are confident you will love your Boodles jewellery, but should you have made the wrong selection you can return your item within 30 days and we will be happy to arrange an exchange or a full refund for you (please be aware that, on international deliveries, we cannot refund any import duties or taxes).
Returns policy
We are confident you will love your Boodles jewellery, but should you have made the wrong selection you can return your item within 30 days and we will be happy to arrange an exchange or a full refund for you (please be aware that, on international deliveries, we cannot refund any import duties or taxes).
Please note that we cannot offer a refund or exchange on special order items or items that have been engraved at your request.
For security reasons, we do not store customer credit/debit card details at Boodles. Therefore, on receipt of your returns form, we will contact you by phone and ask for your card details in order to arrange the refund via the original payment method. It may take 5 to 7 working days before your transaction appears on your statement – this depends on the speed at which your card issuer processes this.
Should you wish to cancel an order before despatch, please contact us on +44 (0)20 7647 1360 or onlineteam@boodles.com as soon as possible. Please refer to our Terms and Conditions for further details of our returns policy.
Our service and attention to caring for our clients is unmatched in the jewellery business. From the moment you enter a showroom, your personalised consultation begins. We assist only you during your appointment, in which you will begin to understand what makes our jewellery truly sparkle.
Schedule a virtual appointment with one of our experts at a time that suits you. Our service and attention to caring for our clients is unmatched in the jewellery business. You may request to view a specific piece and our experts can have this organised for your appointment.
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